Legal
Terms & conditions
The terms that apply when you use the Vivo website and book our services.
Using this website
Information on this site is provided for general guidance and is not a substitute for individual clinical advice. Always speak to a pharmacist or your GP about your own circumstances.
Appointments
Bookings are subject to clinical suitability. If an assessment shows a service is not appropriate for you, we will explain why and refund any payment taken.
Cancellations
Please give us at least 24 hours' notice if you cannot attend so the slot can be offered to someone else.
Regulation
All Vivo premises are registered with the General Pharmaceutical Council. Complaints are handled under our published complaints procedure, ask in branch for details.